Refund and Return Policy

Customer Care

Return & Refund Policy

Your Satisfaction, Our Commitment

At bogofashion, we value every customer's shopping experience and are committed to providing high-quality fashion pieces. Please carefully review this Return & Refund Policy before placing your order.

Return Eligibility

We accept returns and refunds only for verified quality-related issues.

If you believe your item has a manufacturing defect or arrived damaged, please contact our customer support team before returning any item. All returns require prior approval.

Return Conditions

To qualify for a quality-related return or refund, all of the following requirements must be met:

  • The item must be unused, unworn, unwashed, and undamaged.
  • Original packaging, tags, accessories, manuals (if applicable), and invoices must be included.
  • Clear photos or videos showing the quality issue must be provided for verification.
  • Return requests must be approved by our customer service team before sending the item back.

Returns sent without prior authorization may not be accepted.

Non-Returnable & Non-Refundable Items

For hygiene, safety, customization, and product integrity reasons, the following items cannot be returned or refunded.

🩲 Underwear & Intimate Apparel

For hygiene and health protection, all underwear, bras, panties, shapewear, lingerie, and intimate apparel are final sale.

This includes requests caused by:

  • Incorrect size selection
  • Style preference
  • Color preference
  • Personal comfort or fit
  • Change of mind

✨ Personalized & Custom-Made Products

Customized, personalized, embroidered, tailored, engraved, or made-to-order products cannot be returned or refunded unless they arrive with a verified manufacturing defect.

💎 Jewelry & Accessories

For hygiene and safety reasons, jewelry, accessories, and personalized accessories are non-returnable and non-refundable.

🔥 Final Sale & Discounted Items

Final Sale products, clearance items, promotional items, and heavily discounted products cannot be returned or refunded.

Size & Selection Notice

We do not accept returns or refunds due to non-quality-related reasons, including wrong size ordered, wrong color selected, style preference, personal dislike, change of mind, or ordering by mistake.

Please carefully review product descriptions and size charts before completing your purchase.

Return Shipping

Quality-related issues: Return shipping costs will be covered by the seller after verification.

Non-quality-related requests: Returns are not accepted.

Return Process

Step 1 – Contact Us

Contact our customer support team and provide:

  • Order number
  • Description of the issue
  • Clear photos or videos of the product

Step 2 – Return Authorization

Our team will review your request. If approved, we will provide return instructions and shipping details.

Step 3 – Ship the Item

Please use a trackable shipping service and keep tracking information until the return process is completed.

Step 4 – Refund Processing

Approved refunds will be issued to the original payment method within 5–7 business days after inspection.

Important Notice

Before Placing Your Order

By placing an order with bogofashion, you acknowledge that you have read and agreed to this Return & Refund Policy. Please carefully confirm your size, style, and color before purchase.

Contact: bogofashion@outlook.com