Return Policy

At Bogofashion, we want you to love your new apparel and vests as much as we do. If for any reason you’re not completely satisfied with your purchase, we offer a straightforward and fair return policy to ensure your peace of mind. Please read the following details carefully to understand our return process, eligibility requirements, and refund timelines.

1. Eligibility for Returns

To be eligible for a return or exchange, items must meet the following criteria:
  • Returns must be initiated within 14 days of the delivery date (as confirmed by your order tracking information).
  • Items must be unused, unworn, and in their original condition, with all original tags and packaging intact (no signs of damage, washes, or alterations).
  • All returned items will be inspected upon receipt; items that do not meet the above criteria will not be accepted, and no refund or exchange will be issued.
  • Clearance or final sale items are non-returnable and non-exchangeable—please check the product page for clearance labeling before purchasing.

2. How to Initiate a Return

Initiating a return is simple—follow these steps to start the process:
  1. Send an email to our customer support team at bogofashion@outlook.com with your order number, the name of the item(s) you wish to return, and the reason for your return (optional but helpful for us to improve).
  2. Our team will respond within 24-48 business days with a return authorization (RA) number and detailed instructions on how to package and ship your return.
  3. Package your eligible items securely (preferably in the original packaging) and include the RA number on the outside of the package.
  4. Ship the package back to us using a trackable shipping method—we recommend keeping your tracking number for reference, as we are not responsible for lost or damaged return packages.

3. Return Shipping Costs

  • You are responsible for covering the cost of return shipping, unless the item is defective, damaged, or we made an error in your order (e.g., wrong size, wrong item sent).
  • If your return is due to a defect, damage, or our error, please indicate this in your return request email, and our team will provide a prepaid shipping label for your return.
  • Return shipping fees are non-refundable, even if you receive a full refund for your order.

4. Refunds & Exchanges

Once we receive and inspect your returned items (typically 3-5 business days after delivery to our warehouse), we will process your refund or exchange as follows:
  • Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, as processing times vary by bank or payment provider.
  • Exchanges: If you wish to exchange an item (e.g., for a different size or color), please specify your desired replacement in your return request email. We will ship the new item to you once we confirm receipt of your returned item, free of additional shipping charges. If the new item has a different price, you will be charged the difference or refunded the excess (as applicable).

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us at bogofashion@outlook.com within 7 days of delivery. Include photos of the defect, damage, or incorrect item, along with your order number. Our team will review your request and arrange for a free return and either a full refund, replacement item, or store credit—whichever you prefer.

6. International Returns

We accept international returns, but please note that international return shipping costs are the responsibility of the recipient. Additionally, international returns may be subject to customs duties or fees, which are not covered by Bogofashion. We recommend using a trackable shipping method for international returns, as delivery times and customs processing can vary.

7. Contact Us for Return Assistance

If you have any questions, concerns, or need help with your return, please don’t hesitate to contact our customer support team:
Email: bogofashion@outlook.com
Website: bogofashion.com
We aim to make your return experience as smooth as possible, and we appreciate your understanding and support. Thank you for choosing Bogofashion!